Billing & Collection Policy
Our goal is to provide quality healthcare while maintaining clear, transparent, and fair billing practices.
Patient Responsibility
Patients are responsible for all copayments, deductibles, coinsurance amounts, non-covered services, and any balances determined to be patient responsibility after insurance claims have been processed.
Billing Communications
The Practice utilizes electronic communication methods whenever possible. Statements, billing notices, payment reminders, and collection-related communications may be delivered through:
• Patient portal messages
• Telephone calls
• Text messages, where permitted
The Practice does not routinely mail paper billing statements or collection notices. However, the Practice reserves the right to provide notices by mail when required by law, requested by the patient, or otherwise deemed necessary.
Payment Options
Patients are encouraged to pay balances promptly upon receipt of a statement or notice. Patients experiencing financial hardship may contact the Practice to discuss available payment options or payment arrangements.
Collection Process
Patients will receive one or more electronic communications regarding outstanding balances. Accounts that remain unpaid and for which no satisfactory payment arrangements have been established may be referred to a third-party collection agency following reasonable collection efforts by the Practice.
Resolution of Accounts
Collection activity concludes when: the balance is paid in full; an approved payment arrangement has been satisfied; the balance is adjusted or written off by the Practice; or another resolution is reached at the Practice's discretion.
Questions
Patients with questions regarding billing, account balances, or payment options are encouraged to contact the Practice directly.